Practice Policies

Your appointment time is reserved for you and you alone- on each day there is a waiting list for cancellations.

1 business day is required to reschedule your existing appointments- otherwise there is a late cancel fee of $150 that is automatically assessed to your credit card on file. 

Your request to cancel an existing appointment can be put in patient portal Monday to Thursday, or by emailing administrative assistant admin@riverbendtherapeuticalliance.com. It is important to time stamp your cancellation request.

If you are no show to an appointment, contact the office after the start of your appointment, or join your appointment after the grace period, you will be assessed the $150 fee for follow ups, $300 for evaluations.  Fees must be paid prior to any new appointments can be made.

There is a 10-minute grace period for intakes, and a 5-minute grace period for all follow ups.

While our software does send out reminders, ultimately you are responsible for remembering to record your appointment and remember it.   At any point, you can view it on MyIO app to see the next appointment. 

Exceptions are only made by our administrator, and you can upload relevant documentation for our administator to review via the portal

Existing patients may only request a follow up appointment through self-scheduling on app. 

Your account must be kept current to continue to be seen.  If you have bad debt, or past due amount and it is not paid in full prior 2 business day prior to the appointment, your appointment will be cancelled and will only be rescheduled after this debt is paid.

If your appointment needs to be rescheduled because of provider conflict, you will receive a text and email as soon as possible to inform you of this emergent change.

Admissions can be telehealth or in person. These requirements can change based on DEA evolving regulations. We do require one in person visit.

If there is a weather event that closes the rocky hill or wethersfield school districts, you will receive a text message and email that all appointments have been converted to telehealth.

If you are sick, or have been exposed to someone with flu, COVID, or RSV- do not come to the office. Please update admin via email or via phone you will be conducting visit via telehealth because of illness.

If you come to the office for an in person visit and are exhibiting s/sx of upper respiratory infection, you will be asked to leave, and it will count as a late cancel or no show.

There is a $75 fee per 15 min for each instance of FMLA paperwork being completed. All FMLA requests must be discussed in an appointment prior to paperwork being processed. Our processing time is 3-4 days from receipt.

Riverbend Therapeutic Alliance PLLC DOES NOT complete social security disability paperwork but you can request your records at anytime if you believe it will help you case. Records are 30 cents per page. Please draft an email to admin@riverbendtherapeuticalliance.com. We do respond for records requests within 30 days of the receipt of a records request. Riverbend Therapeutic Alliance PLLC DOES NOT certify therapy, or emotional support animals

No verbal or written abuse of any kind to any member of the organization is tolerated. If a staff member reports an incidence of abuse to leadership, the patient is discharged immediately.

In addition, it includes defacing or damaging property within the office common.

All communication with clinical team and providers is done within the patient portals.

If your issue requires a change in treatment plan, the nursing team will triage you for a sooner appointment with the first availble provider or an emergeny appointment.

If you are having a psychiatric or medical emergency, call 911 immediately and seek evaluation at your local emergency room.

Medications are both adjusted and changed in the context of your scheduled appointments.

Medications are always prescribed in sufficient quantities to get you to your next appointment. (Example if you are seen every 3 mos., your follow up will be scheduled 11 weeks after your appointment so you will have 7 days of medications on hand at your next appointment.)

We suggest checking after your appointment to make sure everything you need is at the pharmacy, you will get an automatic text message from our system when something is sent in for you.

Keeping this algorithm allows us to minimize out-of-appointment administrative time on you, the clinical staff,and providers.

Refill requests will not be honored after a missed appointment until the patient is seen again.

Prior to requesting or inquiring about a refill with the nursing care team, please contact your pharmacy to ensure that there are none on file for you.

Refill requests via voicemail or telephone will not be fulfilled or acknowledged.

Refill requests are only honored through messages sent through patient portal, at least two business days prior to running out. Do not request via automatic pharmacy messages as these are often misplaced via fax or electronic system.

To ensure safe prescribing:

1. We do not prescribe opiates and benzodiazepines.

2. We do not fill controlled medications early.

3. If you are found to be receiving controlled medications from other providers, it is grounds for immediate discharge. 

4. We must be the sole prescriber for all psychiatric medications, or you will be discharged.

No controlled medications will be filled earlier than due without a police report that documents your medications have been reported stolen.

You will always be provided with sufficient medication if your appointment is cancelled because of a provider conflict/emergency.  You will receive blast text and email go out as soon as it is possible about the cancellation and our nursing team will ensure you have sufficient medications to get to your next appointment. 

• To give the best care and attention, your provider may use a service that transcribe your conversation

• If you do no want your provider to use this service, please just let me know and it’ll be turned off

• The software used ensures transcribed conversations are HIPAA compliant with data storage and processing protocols. The recording of the conversations is never stored.

• At any point in your care, you can revoke permission for this software to be used

• The standard deletion od data is 1-2 business days to allow completion of documentation

• No third parties have access to the conversation or summaries

• If you choose not to have the electronic scribe during your consultations, it will not negatively impact your care. However, using the scribe does allow your provider to focus on patient care more effectively by eliminating notetaking during appointments

"IN THE EVENT OF AN EMERGENCY- GO TO YOUR LOCAL EMERGENCY DEPARTMENT OR CALL 911"

• Our practice does not maintain on call after hours

• At each appointment, you’ll always be given an emergency plan to enact should your medication change go poorly