Telehealth Links
If you are a current patient who had previously set up a portal, your username can be accessed. Email admin@riverbendtherapeuticalliance.com.
Your password can be reset by you using “forgot my password” link at login, provided you recall your username.
Joining Your Telehealth Appointment
Log into your MYIO portal using the username and password you created during portal setup.
Click the Check-In button for your appointment.
MYIO only shows appointments for today and the future.
The “Check-In” button only appears for today’s appointments.
Once your provider has started the session, you will see a Join Now button to click
Supported browsers are Google Chrome, Mozilla Firefox and Microsoft Edge. If you are accessing MYIO in a different browser, there will be an error banner, and the telehealth session will not be available.
Computer Browser
Joining Your Telehealth Appointment
Log into the MYIO app on your mobile device. On a mobile device, telehealth is only available from the app and not through a browser. The MYIO app is available on the App Store and Google Play store.
Enable notifications to get extra reminders regarding your appointment and notifications when portal messages have been responded to by clinical team.
Click the Check-In button for your appointment.
Have your HSA or Credit Card ready to remit your copay and start your visit.
MYIO only shows appointments for today and the future.
The Check-In button only appears for today’s appointments.
Once the provider has started the session, you will see a Join Now button to click.
Make sure the microphone and camera access is toggled on.
